Refund policy
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Digital products
- Downloadable products
- Personalized or custom-made items
- Final sale items
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 5–10 business days.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the issue.
We will work to resolve the problem as quickly as possible.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please contact your bank or payment provider before contacting us.
Contact Information
For questions regarding returns or refunds, please contact:
Email: mntgmry_s@hotmail.com